"Tony has done a brilliant job of laying out the basics, as well as taking you through the steps required to make sure you create the systems you need to catapult your business to the next level. This is the blueprint you need to grow your business in a smart, manageable way."
— Chris Ducker, ChrisDucker.com - Bestselling author of ‘Virtual Freedom’
"Excellent book on how to systemise your business and be more productive .. I'm looking forward to going on my long holiday later this year .. Got many tips in this book .. One being, getting a virtual assistant something which I had never thought of thanks Tony."
— Jim
Let Me Tell You More About The Book…
If your operations feel messy, it is rarely your people, it is your system. Standard Procedure 3.0 shows managers and operators how to raise Data Integrity Score, fix hidden friction with clear processes, and deploy right-sized automations that actually save hours. No hype, just frameworks that turn clarity into velocity.
You will learn how to measure and improve five signals inside your business, DIS, ACE, AER, PDC, EPR, then stack small wins so teams feel the lift, week after week.
Raise DIS, fast, using the Core-5, completeness, accuracy, timeliness, consistency, uniqueness, with testable rules and daily rituals that stick.
Document once, use forever, turn tribal know-how into clean SOPs your team will actually follow.
Automate with proof, use AER to prioritise automations that save time, reduce errors, and pay back quickly.
Build an AI-ready culture, increase ACE so tool adoption rises and resistance falls.
Create decision-grade data, integrate PDC and EPR to keep processes tight and reporting honest.
Run the CLEAN Sprint, deliver one measurable outcome every 30 days.
Who This Book is For
Service-based SMEs, inculding; Accounting, Legal, Wealth Management, Event Management, Agencies etc.
Ops leaders and CSMs who need order, not overhead.
Owners who want leverage without hiring five new people.
Teams that tried tools and pilots, but never saw compounding results.
Our Core Frameworks
Framework Cards:
Phicient Metrics Suite, DIS, ACE, AER, PDC, EPR, simple formulas, visible dashboards, practical thresholds.
CLEAN Sprint, 30 days, pick one KPI, scope the smallest slice, deliver value, measure.
HIT, Human-Integrated Technology, centre people so adoption and trust compound.
SIP, Strategy Into Practice, take ideas to execution without losing momentum.
TRP, Transformation Roadmap Pathway, sequence from quick wins to durable change.
Culture Scoreboard, make trust, openness, and ownership visible.
Proven Results
National Educational Events Team processed 300 submissions with an MVP flow, saving 50–75 hours per event at £15–£20/hour, £750–£1,500 in admin time, plus fewer errors.
Property Management Company reduces time spent..... lifted DIS +18 points in 30 days, proposal cycle time down 22 percent.
Training Consultancy finds £5,000 of saving one initial pass, linked to staff rework and wasted time caused by poor data hygine.
Is this just for AI specialists?
No, it is written for managers and operators who need practical wins, not jargon.
Will we need new tools?
Often, no. SP3.0 helps you extract value from what you already pay for, then add wisely.
How fast will we see results?
The CLEAN Sprint targets a measurable win in 30 days.
Do the frameworks work for very small teams?
Yes, they scale from 3 to 300 seats.
Is there a companion course?
Yes, Clarity Mapping Call and workshops are available, details after purchase.
Get Chapter 1 + the DIS Core-5 Worksheet free
and start improving data quality this week.
FAQ's
About the Author
Tony Brown helps service businesses produce clean data, clear processes, and reliable automations. Creator of the Standard Procedure method and founder of Phicient, Tony blends street-smart operations with simple metrics that every team can run. This is the second evolution of the Standard Procedure playbook, remapped for the AI era.
Ready to Start Your AI Readiness Journey?
Order Standard Procedure 3.0 or get the starter bundle and ship your first win in 30 days.
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