The Playbook for Making Your Business AI‑Ready.
Fix your data, streamline your processes, and build the foundation for automation and AI - without overwhelm, hype, or guesswork.
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“I thought we were ready for AI, turns out we’d have made a mess of it. This book exposed the gaps in our data and processes, then gave us a clear, simple framework to fix them. We’re finally building real readiness, not just chasing hype.”
— Nicola B., Operations Manager
“A few chapters in, I had to stop reading and fix my CRM. This book doesn’t just talk about AI readiness, it makes you ready. It shines a light on messy data and gives you the clarity to finally sort it out.”
— Lloyd M., Managing Director
Let Me Tell You More About The Book…
If your operations feel messy, it is rarely your people - it is your system. Standard Procedure 3.0 shows managers and operators how to lift Data Integrity Score (DIS), fix hidden friction with clean processes, and deploy right‑sized automations that actually save hours.
You will learn how to measure and improve five core signals - DIS, ACE, AER, PDC, EPR - then stack small wins so teams feel the lift, week after week.
- Raise DIS fast using the Core‑5 with testable rules and daily rituals.
- Document once, use forever - turn tribal know‑how into clean SOPs.
- Automate with proof using AER to prioritise high‑impact automations.
- Build an AI‑ready culture - increase ACE so adoption rises, resistance falls.
- Create decision‑grade data with PDC and EPR for honest reporting.
- Run the CLEAN Sprint - deliver one measurable outcome every 30 days.
Who This Book is For
- Service‑based SMEs (Accounting, Legal, Wealth, Events, Agencies).
- Ops leaders and CSMs who need order, not overhead.
- Owners who want leverage without hiring 5 more people.
- Teams who tried tools and pilots but saw no compounding results.
SP3.0 is written for managers and operators who want clarity, confidence, and systems that support AI‑enabled growth - not jargon, hype, or complexity.
Our Core Frameworks
DIS, ACE, AER, PDC, EPR - simple formulas, visible dashboards, practical thresholds.
30‑day cycle - pick one KPI, scope smallest slice, deliver measurable value.
Technology designed around people so adoption compounds.
Execution discipline - move ideas into motion without losing momentum.
Sequence quick wins into durable change across teams.
Make trust, openness, and ownership visible - and improve them.
Proven Results
Processed 300 submissions with an MVP flow, saving 50–75 hours per event.
Lifted DIS +18 points in 30 days - proposal cycle time down 22%.
Found £5,000 in hidden waste on first review from data hygiene issues.
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Learn the systems that scale for AI success - start with two free chapters sent straight to your inbox.
Get Free ChaptersFrequently Asked Questions
No - it is written for managers and operators who need practical wins, not jargon.
Often, no. SP3.0 helps you extract value from what you already pay for, then add wisely.
The CLEAN Sprint targets a measurable win in 30 days.
Yes - the frameworks scale from 3 to 300 seats.
About the Author
Tony Brown is the founder of Phicient, a consultancy dedicated to helping service-based businesses clean up their data, stabilise their systems, and prepare for automation and AI with confidence. A former operations leader turned systems strategist, Tony has spent over a decade inside growing SMEs, fixing the bottlenecks, tool chaos, and undocumented processes that quietly drain time and profit. His work combines practical, real-world implementation with a calm, no-hype approach to technology, giving business owners a clear path from messy operations to measurable efficiency. Standard Procedure 3.0 distils his frameworks, metrics, and client lessons into a single roadmap for becoming AI-ready, one sensible step at a time.
Ready to Start Your AI Readiness Journey?
Order Standard Procedure 3.0 or get your free chapters - and ship your first win in 30 days.
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